Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

It tends to start with a violent assault. Then video documentation of the incident quickly circulates online, priming people ...

It shouldn’t be a disciplinary action. It should be a process. When I was in HR, I watched managers dodge conversations about ...

The loss of high-profile LGBTQ characters on TV is a troubling sign, but surprise hits like “Heated Rivalry” offer a glimmer ...

The Dodgers followed through on a pledge made a year ago, donating $1.1 million to two foundations supporting those impacted ...

Bad trades, poor coaching and terrible communication all conspired to undercut a championship environment. There was plenty of blame on all sides.

Older Americans are losing tens of millions of dollars to fraud schemes that no longer rely on wire transfers or cryptocurrency wallets. Instead, the FBI reports that scammers are dispatching couriers ...

Investment-related scams are currently some of the most highly reported scams—which was not the case 10 years ago—and they certainly have the highest dollar losses. They often start within a ...

The Florida Chamber of Commerce has formally endorsed Byron Donalds for Governor, throwing the state’s most influential business organization behind the Republican front-runner. “Byron Donalds has ...

CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce ...

New Los Angeles Lakers starting center Deandre Ayton has begun the 2025-26 NBA season with some fine play. He's averaging 15.8 points on 60% field-goal shooting and 9.3 rebounds a game, and he has ...

Ongoing research into AI agent framework security identified an exploit chain in AutoGen Studio (AutoGen’s open-source prototyping user interface) that allows untrusted web content rendered by a ...